Terms & Conditions
IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF USE BEFORE ACCESSING, USING, OR SUBSCRIBING OVER ROOFLEADSYSTEMS.COM. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (see Sections 6, 9 and 10). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
The use of roofleadsystems.com (including all subdomains, collectively, the “Website”), owned and maintained by RoofLead Systems LLC (“RoofLead Systems,” “we,” “our,” “us”), is governed by the policies, terms, and conditions set forth below. By accessing, using, or subscribing over the Website, you and your business agree to these Terms. If you do not agree in their entirety, you are not authorized to use the Website.
THIS IS A BINDING AGREEMENT. These Terms of Use (“Terms”) together with our Privacy Policy form a legally binding agreement (“Agreement”) between you and your business (“you,” “your,” or “Customer”) and RoofLead Systems LLC. This Agreement governs your access to and use (or attempted use) of the Website and the services provided by RoofLead Systems LLC (including review-capture tools, ad management, messaging automations, and related software/support for roofing companies).
THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS (see Section 11) that waive your right to a court hearing, jury trial, and participation in a class action. Arbitration is mandatory and the exclusive remedy for disputes unless stated otherwise below.
RoofLead Systems LLC may update these Terms and all documents incorporated by reference by posting updates to the Website. Your continued use after changes constitutes acceptance. The most recent version of these Terms will be posted at https://roofleadsystems.com/terms.
To sign up as a paying RoofLead Systems LLC client, you may be required to agree to additional contractual terms (e.g., an Order Form or Master Services Agreement).
Table of Contents
1. Website Use
2. Website User Conduct and Restrictions
3. Our Privacy Policy and Your Personal Information
4. Prohibited Use of the Site
5. Information You Provide; Registration; User Names and Passwords
6. Disclaimer – Your Business’ Individual Success Will Vary
7. Your Responsibilities in Running Your Business
8. Testimonials, Reviews, and Pictures/Videos
9. Disclaimers of Other Warranties
10. Limitations of Liabilities
11. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver
12. RoofLead Systems’ Additional Remedies
13. Indemnification
14. Notice and Takedown Procedures; Copyright Agent
15. Third-Party Links
16. Termination
17. No Waiver
18. Governing Law and Venue
19. Force Majeure
20. Assignment
21. Electronic Signature
22. Changes to the Agreement
23. Severability
24. Entire Agreement
25. Contacting Us
26. SMS Messaging Program
1. Website Use
The Website is intended for businesses operated by adults. By using the Website, you affirm that you are at least 18 years old (or the age of majority in your jurisdiction, if higher), operate a business, have capacity to enter a binding contract, and have read and agree to this Agreement.
2. Website User Conduct and Restrictions
All aspects of the Website are protected by U.S. and international intellectual property laws, including design elements, text, logos, taglines, images, videos, downloads, templates, and marketing strategies tailored for roofing businesses. No material on or provided through the Website may be copied, reproduced, distributed, republished, uploaded, displayed, posted, or transmitted in any way without our prior written consent. Nothing herein gives you the right to use or register as a domain name, reproduce, or display any logo, tagline, trademark, trade name, copyrighted material, patent, trade dress, trade secret, or confidential information owned by RoofLead Systems LLC.
Subject to your strict compliance with these Terms, RoofLead Systems grants you a revocable, limited, non-exclusive, non-transferable, non-sublicensable, royalty-free license to use the Website. You do not acquire any ownership rights in any protected materials.
You agree not to use or attempt to use the Website in any unlawful manner or to commit any unlawful act on or through the Website (including hacking, publishing obscene or defamatory material, or other unlawful conduct).
3. Our Privacy Policy and Your Personal Information
We respect your privacy. Your submission of personal information through the Website is governed by our Privacy Policy at https://roofleadsystems.com/privacy (the “Privacy Policy”), incorporated herein by reference. We may modify the Privacy Policy from time to time in our reasonable discretion.
4. Prohibited Use of the Site
You agree not to:
Harmful Acts: engage in dishonest or unethical business practices; violate any law; harm our reputation; hack or attack the Website; interfere with Website functionality; or take actions that interfere with another’s use of the Website. Do not use robots/spiders/scrapers except for generally available search engines. Do not collect or track others’ personal information without lawful basis. Do not use any RoofLead Systems marks without prior written consent.
Spamming/Unsolicited Communications: we maintain zero tolerance for spam. Communications reasonably deemed spamming or unsolicited solicitations (including on social media) are prohibited.
Offensive Communications: do not post content that is sexually explicit, obscene, vulgar, pornographic, hateful, threatening, defamatory, harassing, discriminatory, or that violates another’s IP rights.
5. Information You Provide; Registration; User Names and Passwords
You may be required to create an account for your business. You warrant the information you provide is truthful and accurate and that you are not impersonating another person. You are responsible for maintaining confidentiality of credentials and all activity under your account. Notify [email protected] immediately of any unauthorized use or security breach. RoofLead Systems is not liable for losses arising from your failure to comply.
6. DISCLAIMER – YOUR BUSINESS’ INDIVIDUAL SUCCESS WILL VARY
Every roofing company differs by location, business model, staffing, seasons/weather, service mix (repairs vs. replacements), and ad budgets. Your results will vary. RoofLead Systems does not promise, guarantee, or warrant success, income, or sales. We do not guarantee leads, booked jobs, or financial outcomes. We provide tools and strategies (review systems, ads, messaging automations) that may or may not be applicable to your specific situation. We do not provide tax, accounting, financial, or legal advice—consult your professional advisors.
7. Your Responsibilities in Running Your Business
You are solely responsible for complying with all applicable laws and regulations (advertising claims, consumer protection, texting/SMS consent under A2P 10DLC and TCPA, telemarketing, data privacy, refunds, taxes, etc.). You are solely responsible for collecting and remitting any applicable sales/use or other taxes. You agree to indemnify RoofLead Systems for violations as set forth in Section 13.
8. Testimonials, Reviews, and Pictures/Videos
We may use testimonials and/or product reviews (in whole or part) together with the submitter’s name, city, and state, in any media. Testimonials are individual experiences and do not guarantee similar results (see Section 6). Anything you or your business submit or post to the Website or about us (e.g., photos, testimonials, ideas, techniques, reviews, business name, comments) is non-confidential and non-proprietary, and you grant us a royalty-free, worldwide, perpetual, irrevocable, transferable license to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works therefrom, in any form. We may edit submissions for grammar/length and are under no obligation to use any submission.
9. Disclaimers of Other Warranties
EXCEPT WHERE PROHIBITED BY LAW: Your use of the Website is at your sole risk. The Website and all materials/services provided are offered “AS IS” and “AS AVAILABLE,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee uninterrupted, timely, secure, or error-free operation, or that results will be accurate or reliable. We may remove or discontinue the Website or any service at any time without notice.
10. Limitations of Liabilities
EXCEPT WHERE PROHIBITED BY LAW: RoofLead Systems LLC and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for any indirect, incidental, punitive, special, or consequential damages (including lost profits, revenue, savings, data, or replacement costs) arising from your use or attempted use of the Website or any services, whether based in contract, tort, statute, strict liability, or otherwise, even if advised of the possibility. If liability is found, our total liability will be limited to the lesser of (i) USD $1,000 or (ii) the total amount you paid to RoofLead Systems in the one (1) month immediately preceding the incident. Some jurisdictions do not allow certain exclusions/limitations; some of the above may not apply to you.
11. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver
Before filing a claim, email [email protected] to attempt informal resolution. If unresolved within 120 days, disputes shall be resolved by binding, confidential arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. A single neutral arbitrator will conduct proceedings in English in Sheridan, Wyoming (unless we agree to telephonic/written submissions). The arbitrator has exclusive authority to resolve disputes regarding interpretation, validity, applicability, or enforceability of these Terms, the Privacy Policy, and this arbitration provision, and to determine arbitrability, including with respect to non-signatories.
Payment of filing/administration/arbitrator fees is governed by AAA Rules. Each party otherwise bears its own fees and costs (including attorneys/experts/witnesses). The arbitrator shall apply Wyoming substantive law (without regard to conflicts principles). Any award shall include a confidential written opinion and be final, subject to limited appeal under the Federal Arbitration Act (9 U.S.C. §§1-16). Claims must be brought on an individual basis only; class/representative proceedings are waived. If the class waiver is deemed unenforceable, this arbitration provision is null and void. All claims must be brought within 1 year after they arise (inclusive of the 120-day informal period).
12. RoofLead Systems’ Additional Remedies
To prevent or limit irreparable injury in the event of your actual or threatened breach (including IP infringement or violation of SMS compliance obligations), we may seek temporary, preliminary, and permanent injunctive relief or other equitable remedies in a court of competent jurisdiction in Sheridan, Wyoming, without posting bond, in addition to other remedies.
13. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless RoofLead Systems LLC and its affiliates, officers, directors, employees, licensors, contractors, suppliers, and agents from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (1) your use/misuse/attempted use of the Website, services, or information; (2) information you submit or transmit; (3) your breach of this Agreement; or (4) your violation of law or third-party rights (including A2P 10DLC/TCPA compliance relating to SMS messaging with your end users).
14. Notice and Takedown Procedures; Copyright Agent
If you believe materials on any RoofLead Systems website infringe your copyright, send a notice requesting removal; if you believe a notice was wrongly filed against you, send a counter-notice. Notices/counter-notices may be sent to [email protected].
15. Third-Party Links
The Website may contain links to other websites. We assume no responsibility for the content or functionality of non-RoofLead Systems sites. See our Privacy Policy for more details.
16. Termination
This Agreement takes effect when you first interact with the Website (e.g., clicking “Submit,” “I Accept,” or similar, or otherwise using the Website) and remains in effect until terminated. If you fail (or we suspect you have failed) to comply with any term, we may suspend or terminate your access at any time without notice. Sections intended to survive (including 6, 9–13, 15–24) will survive termination. Upon termination, you remain responsible for any outstanding payments on a non-prorated basis.
17. No Waiver
No failure or delay in exercising any right under this Agreement operates as a waiver. A waiver is effective only if in writing and signed by RoofLead Systems.
18. Governing Law and Venue
This Agreement and any disputes relating to it, the Website, or Privacy Policy are governed by the laws of the State of Wyoming, without regard to conflicts principles. To the extent any claim is found not subject to arbitration, the parties agree such claim shall be exclusively brought in the state or federal courts located in Sheridan County, Wyoming, and you irrevocably consent to such jurisdiction/venue. All such claims must be brought individually (non-class, non-representative). Each party bears its own costs and attorneys’ fees.
19. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., acts of God, extreme weather, war, terrorism, labor disputes, shortages, governmental actions, utility interruptions, carrier outages).
20. Assignment
We may assign our rights/obligations at any time without notice. You may not assign without our prior written consent.
21. Electronic Signature
All Website communications are electronic. You agree we may communicate electronically and that such communications have the same force and effect as if in writing and signed by the sending party.
22. Changes to the Agreement
You can review the most current version of the Terms at https://roofleadsystems.com/termsandconditions. We may update, change, or replace any part of the Agreement (including the Privacy Policy) by posting updates to the Website. Your continued use constitutes acceptance.
23. Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect. Such provision may be modified or severed to make it enforceable and consistent with the Agreement.
24. Entire Agreement
These Terms, the Agreement, the Privacy Policy, and any policies or operating rules posted by us on the Website constitute the entire agreement and supersede prior or contemporaneous communications. Future features/services offered through the Website are also subject to these Terms. Ambiguities will not be construed against the drafting party.
25. Contacting Us
Questions or comments? Email [email protected].
Mailing address: RoofLead Systems LLC, 30 N Gould St, Suite R, Sheridan, WY 82801, USA.
Notices to you may be made by posting a notice (or link) on https://roofleadsystems.com/termsandconditions, by e-mail, or by regular mail, at our discretion.
26. SMS Messaging Program
RoofLead Systems Messaging Program (Roofing)
This program supports roofing clients and their prospective customers with appointment scheduling, review requests, and service reminders. Automated yet personalized messages may confirm bookings and remind homeowners of upcoming appointments. Each interaction is designed to maintain compliance with applicable communication standards (including A2P 10DLC/TCPA) and provide a seamless customer experience.
You can cancel SMS at any time by replying STOP to any message. We will confirm your unsubscribe via SMS; you will then stop receiving SMS from us. To rejoin, opt in again and we will resume messages.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply. Message frequency varies. For questions about your text or data plan, contact your wireless provider.
